Get in Touch
We’re here to help you and your furry friend. Check our official policies below or reach out via email for personalized support.
3. Quick Answers (FAQ)
How long does shipping take?
Orders are processed within 1-3 business days. Estimated delivery to the EU is 7 to 10 business days. Every order includes a tracking number sent via email.
Can I return my product?
Yes. Under EU law, you have 14 days after receiving your item to request a return. Items must be unused and in original packaging. Contact us at support@getmoewly.com to start the process.
Is my payment secure?
Absolutely. We use PayPal and SSL encryption to ensure your data is 100% protected. We do not store your credit card or bank details on our servers.
What if my item is defective?
If you receive a damaged or incorrect item, we offer a free reshipment or a full refund. Just send us photo/video evidence to our support email.