Privacy policy

Privacy Policy

This Privacy Policy explains how Get Moewly collects, uses, and protects your personal information when you visit or make a purchase from getmoewly.com.

1. Information We Collect

When you use our website, we collect the following types of personal information:

  • Information you provide directly: Name, email address, phone number, billing and shipping address, and payment details.

  • Automatically collected information: IP address, browser type, time zone, and interaction data (pages viewed, search terms) collected through cookies, tags, and pixels.

  • Order Information: Specific data necessary to process your transactions and fulfill your deliveries.

2. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Performance of a contract: To fulfill and deliver your orders.

  • Legal obligations: To comply with tax and consumer protection laws.

  • Legitimate interests: For fraud prevention, site optimization, and business analytics.

  • Consent: For marketing communications, where you have explicitly opted in.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and providing invoices.

  • Communicate with you and provide customer support via support@getmoewly.com.

  • Screen orders for potential risk or fraud (specifically your IP address).

  • Provide targeted advertising or marketing communications based on the preferences you shared.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to power our store and analyze performance, including:

  • Functional Cookies: _session_id and _cart to remember your items and session.

  • Analytics Cookies: _shopify_visit and _shopify_uniq to track visitor statistics.

  • Tracking Pixels & Server-Side API: We use "beacons", "tags", and "pixels" (such as Meta Pixel and TikTok Pixel). To ensure advertising accuracy and overcome browser limitations, we also use Server-Side APIs (Conversions API) to transmit interaction data directly from our server to marketing partners.

5. Behavioral Advertising

As described above, we use your Personal Information to provide targeted advertisements we believe may be of interest to you. You can opt-out of targeted advertising by using the links below:

6. Sharing of Personal Data

We share your data only with trusted service providers to operate our business:

  • Shopify: To power our online store.

  • Marketing Partners: We share data with Meta (Facebook/Instagram) and TikTok to optimize our advertising and provide personalized offers.

  • Fulfillment Partners: We work with international fulfillment services and high-quality suppliers located within the European Union to process and ship your orders.

  • Payment Processors: Such as Stripe or PayPal, to securely handle transactions.

  • Google Analytics: To help us understand how customers use the site.

7. Data Security

We implement SSL/TLS encryption to protect your data during transmission. While we use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

8. International Data Transfers

Get Moewly is operated from Brazil. Your data will be transferred outside of Europe, including to Brazil, Canada, and the United States, for processing by our staff and service providers (like Shopify). We ensure appropriate safeguards are in place to meet EU data protection standards.

9. Your Rights (GDPR)

If you are a European resident, you have the right to access, correct, update, or delete the personal data we hold about you. To exercise these rights, please contact us at support@getmoewly.com.

10. Data Retention

When you place an order, we maintain your Order Information for our records unless and until you ask us to delete this information.

11. Children’s Privacy

The Site is not intended for individuals under the age of 16.

12. Contact Us

For more information about our privacy practices, or if you have questions regarding your data, please contact our Data Representative at support@getmoewly.com.