Shipping policy

At Get Moewly, we work with trusted fulfillment partners to ensure your pet's favorites arrive safely and as quickly as possible.

1- Shipping Area

• We ship exclusively to all countries within the European Union.

2- Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or national holidays.

3- Estimated Delivery Time

• Our estimated delivery time is 7 to 10 business days, depending on the destination country and local carrier performance.

• Please note that these are estimates. While we strive for speed, delivery times are not guaranteed.

4- Tracking Information

• Every order includes a tracking number.

• You will receive a shipping confirmation email with your tracking link as soon as your order leaves the warehouse.

5- Maximum Delivery Guarantee

• If an order is not delivered within 30 calendar days from the shipping date, you are entitled to a full refund or a free reshipment, as per our Return & Refund Policy.

6- Customs, Duties & Taxes

• Get Moewly is not responsible for any customs and taxes applied to your order.

• All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

7- Delays Beyond Our Control

• We are not liable for delays caused by circumstances outside our control, including but not limited to: customs inspections, carrier disruptions, strikes, national holidays, or extreme weather events.

• However, we will actively monitor your shipment and assist you until it reaches your door.

8- Address Accuracy

• Customers are responsible for providing accurate and complete shipping information.

• Get Moewly is not liable for non-delivery resulting from incorrect or incomplete addresses. If a package is returned to us due to an address error, a reshipping fee may apply.