Contact information

We’d love to hear from you. Whether you have a question about our pet products, your order, or simply want to share a photo of your furry friend, our team is here to help.

1- Get in Touch

The fastest way to reach us is by email. We aim to respond to all inquiries within 24 to 48 hours, Monday to Friday.

2- Before You Contact Us

To help us assist you more efficiently, please:

  • Include your Order Number (e.g., #GM1234) if your message relates to a purchase.

  • Review our Shipping Policy for estimated delivery times.

  • Check our Return & Refund Policy for common questions.

3- Business Hours

Our customer support team is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (GMT)

  • Saturday & Sunday: Closed — messages will be answered on the next business day.